Last updated: March 19, 2024
At Blossom Reads, we take pride in the uniqueness and high quality of our bespoke children’s storybooks. We understand that each book we create is not just a product but a personal journey crafted with care and love for the special child in your life. Due to the personalised nature of our products, we have a “no returns” policy. However, we stand by the quality of our work and offer a satisfaction guarantee under the following conditions:
Refund Eligibility
- Quality Assurance: If you believe your product has not met our promised quality standards, we invite you to contact us at support@blossomreads.com within 60 days of delivery. Please provide a detailed explanation of the issue and include any relevant photographs or documentation. Our team will review your complaint, and if we find it valid, we will initiate a refund process.
- Refund Process: Refunds are processed directly to your original method of payment approximately within 5 working days after the issue has been settled. Please note, the timing of the refund appearing in your account might vary slightly depending on your bank’s policies.
Conditions
- Digital Products: Due to their nature, digital products such as the Audio Book version of our stories are excluded from refunds once they have been sent or accessed.
- Non-returnable: All products, due to their personalised nature, are non-returnable. We do not require you to send back the received product for a refund.
Additional Information
- Quality Concerns: Should your product arrive with defects or damage not due to shipping, please contact us immediately with detailed information and photographs of the issue.
- Customer Satisfaction: Our goal is to ensure that every child feels like the hero they are in their unique story. While we cannot accept returns or exchanges, we are committed to resolving any concerns that arise in a way that preserves the magic of their bespoke book.
For any questions or clarification regarding our Refund and Return Policy, please reach out to us at support@blossomreads.com. Your satisfaction and the joy of the children who receive our books are our top priorities.
